​TERMS & CONDITIONS

TERMS & CONDITIONS

PowerKube UK is an official trading name of Strikecoach Ltd.

Registered in England and Wales No. 10079716

Registered office: 14-16 Upper Charnwood street, Leicester, LE2 0AU

If you have any queries, please contact us at the above address, or email us at admin@Powerkube.net

Shipping and Handling:

For full delivery information please see our Store Page.

We will do our best to ensure that your parcel is delivered as swiftly as possible but please allow 3 working days for UK deliveries, from the time of dispatch, in case of problems.

We aim to process orders within 24hours, excepting over weekends and Bank Holidays when orders will be processed on the next regular working day.

For overseas delivery, please contact us for a quote on delivery price and estimated delivery time.

Ordering and Payment:

Ordering is simple; you can either use our secure online shop, or contact us by phone. If you are unsure of what to order, please contact us and we will do our best to give you all the advice you need.

We require payment in full ahead of dispatch.

Cancellations and Returns:

We will do our best to ensure that you are happy with every purchase that you make, but we understand that there may be occasions when you need to return an item.

You have the right to cancel any purchase within 7 working days of receipt of your order. The total of your invoice will be refunded in full as soon as possible. PowerKube UK will not accept cancellation once the goods have been dispatched.

If for any reason the goods are faulty when you receive them, PowerKube will either:

a) replace the item free of charge

b) refund the price paid by the buyer

c) agree a reduced price or alternative compensation with the buyer.

If you receive faulty items, please provide us with photographic evidence of the damage. Whether or not we need the item to be returned will depend on the nature of the damage and the agreement made between PowerKube UK and the buyer in each individual case.

PowerKube UK will cover the cost of returning goods if the order has been damaged in transit or incorrect item(s) have been delivered. If you are unable to use the product due to an unsatisfactory delay in delivery, we will cover the cost of returning the goods only if we are responsible for the failure to deliver. PowerKube UK are not responsible for insufficient/incorrect delivery information provided by the buyer, delays caused by bad weather, an inability to contact the buyer/recipient when necessary, or when the courier is not able to gain a signature or safely leave your parcel.

Changing Your Order:

Please note that we dispatch items on a 7 working day basis, so please contact us as soon as possible if you wish to change your order. As long as the parcel has not yet gone out for delivery, then we are able to update your order in any way you would like, including changes to delivery information.

Unfortunately, once your parcel has been dispatched we are unable to make alterations. Please either place an additional order, or if necessary contact us so that we can agree a solution.